Cancelling or rescheduling
Email info@techcraftgrid.digital with your appointment date and invoice number. You may reschedule once without charge when notice reaches us at least two working days before the appointment. Later requests are considered in light of preparation already completed and the availability of another time.
Full refunds
A full refund is available when we cancel and no acceptable replacement date is agreed, when you cancel before document review has started and at least five working days before the appointment, or where a mandatory consumer right requires it. If we determine at the outset that the requested question is outside our competence, any prepaid amount for unperformed work is returned.
Partial refunds
When review has begun but the consultation has not occurred, we may deduct the reasonable value of document reading and preparation already completed. We explain that amount against the agreed scope. After the consultation has taken place, the fee is generally non-refundable because the reserved time and advice have been delivered; this does not limit rights concerning a service not performed with reasonable care.
Non-refundable amounts
Completed consultation time, completed written notes, expressly requested priority preparation, and third-party specialist fees already authorised are not refundable except where law requires otherwise. Purchased external materials are charged only if approved in advance and cannot be returned or cancelled.
No-shows and late arrival
If you do not attend and give no notice, the fee is not refunded. We will try to use the remaining appointment time if you arrive late, but another client’s booking cannot be displaced. Genuine emergencies are considered individually and may support one rescheduled appointment.
Deposits and larger engagements
Standard fixed-fee reviews are invoiced in full rather than by deposit. For policy drafting or a larger employer engagement, a written proposal may require a deposit. The proposal will state whether it reserves dates, which preparation it funds and how the unused balance is handled on cancellation.
Refund process and timing
Send the request within 14 days of cancellation or the event giving rise to it. We acknowledge requests within two working days and normally decide them within five working days. Approved refunds are returned by the original payment method, ordinarily bank transfer, within ten working days after approval. Banking delays are outside our control.
Consumer withdrawal rights
Where a statutory 14-day withdrawal right applies to a distance contract, we provide the required information separately. If you expressly ask us to begin document review during that period and then withdraw, you may owe a proportionate amount for work supplied up to withdrawal. The right can expire after full performance where the legal requirements for prior consent and acknowledgement are met.
This policy does not remove mandatory rights under German law. Contact info@techcraftgrid.digital if a performed service appears not to match the confirmed scope.